Tips For Short Sales with Bank of America or Countrywide

Short Sales with Bank of America or Countrywide can be a very long and tedious process and there is no one way that is going to accomplish the task any quicker as I found in my personal dealings.  Just to get the file assigned to the first negotiator, is a lengthy process. 

When it was just Countrywide the right never knew what the left was doing and if you called into the general customer service area to check status on your file, they would state that the file has never been received for review in the short sale department, yet you just talked with the Short Sale Department yesterday about the file. 

Tip #1: Make sure you have dialed into the right department and if you have not been directed there, ask for the Short Sale department.  It will save you time.

Tip #2: Once a negotiator is assigned to your case file, get their full name.  9 times out of 10, that will be their email address.  Get your required documents in by standard fax, but also scan into a PDF, and email it to your negotiator so you know they got it.

Tip #3: Be nice to the people that are on the other end, even though you feel like ripping their head off!  It will go much further for you.  Customer service skills are something we must all work at in times of frustrations.

Tip #4: As different negotiators are assigned, make sure you contact each of them by email and let them know the serverity of the hardship.  Sometimes negotiator #2 or #3 never read that hardship letter, so bring it to their focus.

If you have any further suggestions that might help out our Realtor Community, please share your thoughts with this post.  I hope that I have offered some information that has helped me in my short sale negotiations.